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Wellness                   Clinic

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  • Is parking available onsite?
    Yes! Please feel free to park in the driveway. Alternatively, there is street parking available on Waterside Drive and Lakeview Place.
  • What happens in an initial consult?
    At your first consult, you will discuss current and past medical histories as well as current diet and lifestyle habits. Your practitioner may then chose to do some physical examinations if needed before discussing the best treatment options for your case.
  • What to bring to your Initial consult?
    Please bring along a three day diet recall, New patient form and any supplements or medications you are currently taking. The required forms will be emailed to you with the confirmation of your booking. If you are coming for an acupuncture treatment, wear something comfortable and easy to maneuver to allow your practitioner access to the required point locations.
  • How does Acupuncture work?
    From a Traditional Chinese Medicine (TCM) point of view, acupuncture works to free flow the Qi (energy) through the meridians thus returning the body to a sense of balance. The needles work to alleviate "blockages" that cause signs and symptoms that we may experience. ​ From a Western perspective, acupuncture works to engage the body in dealing with a problem (the needles). While the body is being engaged it then also begins to notice other areas that need attention. So the best way to think of it, is that acupuncture helps the body recognise issues and work towards healing. ​ There is much more that acupuncture can do, this is just a simplified version. Your practitioner can explain in more detail during your consultation.
  • What does a Naturopath do?
    Naturopaths work by asking a whole heap of questions about different factors relating to your health. Sometimes these questions may seem random and irrelevant. However, they help us get a clearer picture of what's going with you as a whole. With this information, your practitioner will design an individualised treatment plan that help you achieve your health goals. Treatment plans can include the use of nutritional or herbal supplements, and diet and lifestyle modifications.
  • Does Acupuncture hurt?
    Acupuncture needles are very thin and flexible. This allows them to pass between skin cells as opposed to causing damage to these cells, resulting in minimal discomfort. However, each patient is unique and some may be more sensitive to the sensation than others, depending on the location treated.
  • How long Does it take to Work?
    Due to AHPRA regulations and advertising guidelines in Australia, we cannot advertise guaranteed treatment timelines. Again, each patient is different and may be more sensitive to the treatment than others. Compliance to the treatment plans and advice is imperative to the success of your treatments.
  • Why do some people call it Dry Needling? What's the Difference?
    Acupuncturists have undertaken at least a Bachelor in Health Science and have an in depth understanding of both Eastern and Western Medicine and as such can apply the appropriate needling techniques to address different conditions. Dry needling refers to needling by practitioners who have not undergone this extensive training and predominantly addresses musculoskeletal pain and tightness.
  • Cancellation Policy
    We value your time, our time & the service that we provide. Unfortunately the services we offer are not like a physio/chiro/beautician where your appointment might only be 20 minutes – we block out 1 hour for a follow-up consult and 2 hours for an initial consult. So last minute cancellations cost us dearly if we are unable to re-fill the appointment. So in order to be able to afford to continue operating we must strictly enforce our cancellation policy. We ask that you provide us with as much notice as possible when cancelling or rescheduling, however a MINIMUM of 24 hours notice for cancelling (or rescheduling) of appointments is necessary to avoid cancellation fees. For cancellations, or rescheduling, with less than 24 hours notice clients will be charged 80% of a normal appointment cost by way of a cancellation fee. For bookings with vouchers, please note cancellation fees will be deducted from the value of the voucher as per the above description where applicable. Where the booking is cancelled or rescheduled with less than 3 hours’ notice, or where a client is a no-show for the appointment, a cancellation fee of 100% of the full appointment cost will be charged.
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